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During the Term of the Google App Engine License Agreement (the "Agreement"), the Covered Service will be operational and available to an Eligible Application at least 99.95% of the time in any calendar month (the "SLA"). If Google does not meet the SLA, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. This SLA states Customer's sole and exclusive remedy for any failure by Google to meet the SLA. Capitalized terms not defined herein have the meaning set forth in the Agreement.
Definitions. The following definitions shall apply to the Google App Engine SLA.
Monthly Uptime Percentage | Percentage of monthly bill credited to future monthly bills of Customer |
---|---|
99.00% – < 99.95% | 10% |
95.00% – < 99.00% | 25% |
< 95.00% | 50% |
Customer Must Request Financial Credit. In order to receive any of the Financial Credits described above, Customer must notify Google within thirty days from the time Customer becomes eligible to receive a Financial Credit. Failure to comply with this requirement will forfeit Customer’s right to receive a Financial Credit. To notify Google of SLA Financial Credit eligibility, use the Billing Request form.
Maximum Financial Credit. The aggregate maximum number of Financial Credits to be issued by Google to Customer for any and all Downtime Periods that occur in a single billing month shall not exceed 50% of the amount due by Customer for the Eligible Application for the applicable month. Financial Credits will be made in the form of a monetary credit applied to future use of the Service and will be applied within 60 days after the Financial Credit was requested.
SLA Exclusions. The SLA does not apply to any errors: (i) caused by factors outside of Google’s reasonable control; (ii) that resulted from Customer’s software or hardware or third party software or hardware, or both; (iii) that are result of abuses or other behaviors that violate the Agreement; or (iv) Eligible Applications that are being limited by quotas listed in the Admin Console.
Version: 1.0